Check your order status
Enter your Kawenter order number to get real-time updates, guidance, and next steps.
Check your order status
Enter your order number and email address above to view your order details and current status.
Make sure the order number is correct and try again.
Visa tracking information
Visa tracking information is currently unavailable
Your eSIM
Your order is complete
Your order is complete
Installation and connection FAQs
When should I install my eSIM?
Install your eSIM as soon as you’d like. Just make sure you have a stable internet connection. You can also connect your eSIM in advance if you’re outside the coverage area, so that when you arrive, you can get connected immediately and start using your data package.
Where can I see that my eSIM is installed?
After you install, your eSIM should appear in your device settings with your other SIMs. If you don’t see your eSIM, it’s possible it was deleted or not installed properly. Remember, do not delete the eSIM from your device if you intend on using it.
Why is my eSIM not working?
Your eSIM can only be used in its coverage area. If you haven’t arrived yet, you can connect when you do. If you’re in the coverage area, make sure you’ve completed all the steps in “Connect to a network”. Try turning airplane mode on and off if you encounter issues.